HELP CENTER
Frequently Asked Questions
Find clear answers to popular questions regarding ordering, sizing, shipping times, and our seamless return process.
How do I place an order on the website?
Browse our collection, select your desired size and color, and click "Order Now" or "Add to Cart". Provide your name, contact phone number, and delivery address to complete checkout in seconds. You can also order directly through our official WhatsApp concierge.
What are the shipping charges and delivery timelines?
Inside Dhaka delivery fee is ৳60 and takes 2-3 business days. Outside Dhaka nationwide delivery fee is ৳130 and takes 3-5 business days with direct doorstep courier dispatch.
Is Cash on Delivery (COD) available with parcel inspection?
Yes! We offer 100% Cash on Delivery (COD) across all 64 districts. You can open and inspect the parcel in the presence of the delivery agent before completing payment. No advance deposit is needed.
What is your exchange process if I need a different size?
Simply notify our WhatsApp support team within 7 days of receiving the parcel. We dispatch your new replacement size, and the courier will collect the original unworn item right at your doorstep.
What payment methods do you accept?
In addition to Cash on Delivery (cash to rider), we support mobile payments via bKash, Nagad, and digital cards (Visa/Mastercard) upon delivery.
Still have questions?
Our dedicated support concierge is here to assist you 6 days a week.